NanoTeam

Your account

Account & Data Deletion

Request deletion of your NanoTeam game account and the data associated with it. This is the same deletion that is available inside each game.

Developer

NanoTeam

Developer: NanoTeam (NANO TEAM) — the developer name as shown on our App Store and Google Play listings.

Route 01

The fastest route is in the game

  1. 01Open the game and go to Settings.
  2. 02Open Account.
  3. 03Choose Delete account.
  4. 04Confirm. The account is deleted, not deactivated.

Paper Lantern and Bramble & Bone do not create an account and store nothing off your device, so there is nothing to delete for those titles.

Route 02

Request it here instead

Use the form further down this page. You do not need to be able to open the game, which is the point of having this route at all — if you have lost access to the device, this still works.

Go to the deletion form

Write to info@nano-team.com with the subject "Account deletion request" and include the game, the account e-mail address and your player ID. A request by e-mail is treated exactly the same as one made here.

Titles with an account

Paper Lantern and Bramble & Bone create no account and store nothing off your device, so there is nothing for us to delete for those titles.

01Before you submit

What deletion actually does

What gets deleted

  • The account itself is removed. It is not deactivated, disabled or frozen.
  • Progress, saves and run records tied to the account.
  • Entitlements and the record of what you unlocked.
  • Leaderboard entries and any display name.
  • Stored settings and device associations.
  • Support correspondence linked to the account, subject to the exceptions below.

What you cannot undo

  • Deletion cannot be undone. We cannot restore the account, its progress or its purchases afterwards.
  • Purchases are not refunded by deleting an account. Refunds are requested from Apple or Google.
  • Deleting an account does not cancel a subscription held with Apple or Google. Cancel that in your store account first.
  • If you play the game again afterwards you will start from zero, as a new account.

02Exceptions

What we are required to keep

A small amount of data survives deletion because we are legally required to retain it, or because keeping it is what proves we honoured your request. Each row must be completed from the studio’s actual retention schedule.

RetainedWhyFor how long
Transaction and purchase recordsTax and accounting obligations[DATA RETENTION PERIOD — TAX / ACCOUNTING]
Fraud, chargeback and abuse recordsFraud prevention and platform security[DATA RETENTION PERIOD — FRAUD]
Minimal record of this deletion requestEvidence that the request was received and actioned[DATA RETENTION PERIOD — REQUEST LOG]
Aggregated, non-identifying statisticsNo longer personal data and cannot be linked back to youRetained indefinitely in aggregate form
[ANY FURTHER LEGAL HOLD][REASON][PERIOD]

03Process

What happens after you submit

  1. 01

    We confirm it is you

    We reply to the address on the account, or match the player ID you give us. We will not delete an account on an unverified request, because that would be its own security problem.

  2. 02

    We tell you what will go

    Before anything is deleted you get a list of what the deletion covers for your specific account and titles.

  3. 03

    Deletion runs

    The account and its data are deleted within [DELETION COMPLETION PERIOD] of confirmation, including from backups within [BACKUP PURGE PERIOD].

  4. 04

    We confirm in writing

    You receive written confirmation with the date, and a note of anything retained under the exceptions above.

04Request

Deletion request form

We ask for the minimum needed to find the account and prove it is yours. Nothing else.

1 — Which account

We need to know which game, because each title has its own account store.

Paper Lantern and Bramble & Bone are not listed because they never create an account or send anything off your device.

The address the account signs in with. We reply here to verify the request.

In-game: Settings → bottom of the screen. Give this if the account e-mail is no longer reachable.

2 — Optional context

Neither field affects whether the request is honoured. They only help us fix what caused it.

Please do not include payment card details, passwords or identity documents. We never need them.

3 — Confirm

Or write to info@nano-team.com with the subject “Account deletion request”.

If you would rather not use a form

Write to info@nano-team.com with the subject "Account deletion request" and include the game, the account e-mail address and your player ID. A request by e-mail is treated exactly the same as one made here.

Privacy requests other than deletion — access, correction, portability — are handled on the Privacy Choices page. Support questions go to info@nano-team.com.

Privacy choices Policy: deletion Account help

Related pages